TERMS & CONDITIONS

These terms and conditions outline the terms of use for the Kingfisher Hampers website (kingfisherhampers.co.uk) and the purchase of our picnic hampers, delivered within Hampshire.

1. Orders and Payment:

• All orders are placed and confirmed through our website. By purchasing a hamper, you agree to these terms and conditions.
• Prices are displayed clearly on our website and include VAT.
• We accept secure online payments through Stripe – our chosen payment processor.
• Orders are processed immediately upon payment confirmation, and you will receive a confirmation email to confirm the booking.
• We reserve the right to cancel your order if your booking is made with less than 48 hours’ notice.

2. Delivery:

• We currently deliver picnic hampers within a 20-mile radius of Stockbridge free of charge.
• We also offer pick-up points from various points in Hampshire. Please select the relevant option to you when placing your order online.
• Delivery charges may apply if you are outside of the delivery area we service.
• For delivery charges please contact us directly before placing an order.
• We reserve the right to cancel your order if we are not able to accommodate your delivery date and time.
• You are responsible for providing a valid and complete delivery address.
• We endeavour to deliver within the chosen timeframe, but cannot guarantee specific delivery times.
• Once delivered, the responsibility for the hamper and its contents rests with you.

3. Refunds and Cancellations:

• Due to the perishable nature of the food items, all orders are final and non-refundable once placed.
• Cancellations are not accepted after an order has been confirmed.
• We reserve the right to cancel any order due to unforeseen circumstances, such as product unavailability or delivery issues. In such cases, a full refund will be issued.
• We reserve the right to cancel your order if your booking is made with less than 48 hours’ notice.

4. Product Information:

• We strive to provide accurate and up-to-date information about our hampers on our website. However, we cannot guarantee complete accuracy and reserve the right to make changes without prior notice.
• Images on our website are for illustrative purposes only and may not be an exact representation of the product.
• Some ingredients may be substituted due to seasonal availability or supplier issues. We will always make substitutions with items of comparable quality and value.
• Please let us know in advance if you have any dietary restrictions or allergies. We cannot guarantee complete allergen-free products, and you acknowledge that consuming our products may pose a risk depending on your individual allergies.
• You can find a full list of allergens for our hampers on our website here.

5. Liability:

• We are not liable for any loss or damage arising from the consumption of our food items.
• Due to the perishable nature of our hampers, they must be eaten within 24 hours of the pickup date.
• It is your responsibility to ensure that all ingredients are suitable for your dietary needs and are consumed safely.
• We are not liable for any loss or damage arising from the use of our picnic hampers or from delivery delays beyond our reasonable control.

6. Contact Us:

• If you have any questions about these terms and conditions or your order, please contact us by email on info@wildsevents.co.uk or call us on 01264 300260.